FAQs
Notes Not Sync

Notes Didn't Sync to Quotion

If your Apple Notes didn't sync to Quotion, here are some common reasons why this might happen.

You shared the wrong folder

During onboarding, Quotion guides you on how to share your Apple Notes folder. If you share the wrong folder—for instance, if you have created a site named emma.quotion.co but you create a folder named amme.quotion.co in your Apple Notes — Quotion won't be able to detect this error. Consequently, your notes will never synchronize with Quotion.

Good to know: You don't need to type the folder name manually. Click this button to copy the folder name so you can paste it directly into Apple Notes.

Folder name

How to fix the wrong folder

If you've already saved the wrong folder to Quotion, you need to:

  • Create a new folder with the correct name.
  • Move all the notes into the new folder.
  • Share the folder again with link@quotion.co.

Note: Renaming the wrong folder won't work due to Apple Notes limitation, you must go through the above process to fix it.

You shared the folder with wrong email address

Quotion can only read your notes after you have shared the folder with the email address link@quotion.co. If you share it with the wrong email address, Quotion won't be able to access your notes.

Good to Know: You can also copy the email address easily with this button.

Folder name

You have marked the post as draft

The draft posts are invisible on your site (That's the meaning of a draft). If your note has a draft tag, just remove it, the post will be visible after synchronization.

Sync latency

Quotion checks your notes periodically. Please wait for 1 or 2 minutes to allow the system to synchronize.

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If none of above solutions works, please contact support.